Amy Stinyard

2411 Basswood Drive • Little Elm, Texas 75068

214.537.4618 • amyh5@yahoo.com

Performance driven global program and PMO Director. Change leader with expertise successfully delivering multimillion dollar projects in support of Engineering, Telecommunications, Technology, and Healthcare solutions. Creates strong, process driven project management teams that successfully manage projects to scope, budget, schedule and quality. Lead high performance business teams to align to PMO processes to introduce conformance and improve performance. Effectively collaborates across all levels of leadership and the organization. Outstanding capability for building and managing large teams of multidiscipline IT employees. Excellent track record in coordinating the analysis and integration of emerging technologies, and coordinating enterprise-wide IT migrations. Skilled in both Agile or Waterfall Methodologies. Strong talent for cultivating solid internal and external relationships. Graduate degree in strategic management and organizational leadership. 

Core Competencies:

 

NOVATION,  lrving, Texas 2014 to present

PMO, Director for Information Data Services

Based in Irving, Texas, Novation develops and manages competitive contracts with more than 800 suppliers. Members of VHA, UHC, Children’s Hospital Association and Provista used Novation contracts to purchase more than $49 billion in 2013. Directed the creation of the Project Management Office. Initiated an Agile based process for program/project management and managed the institutionalization of this methodology change. Promoted continuous growth and skills development of program/project team, specifically project management skills, business analysis and scope/risk management. Partnered with the Product Management group to institute best practices around project charter, business case creation and software requirements gathering.

Key Projects:

§ Created Capacity and Resource Management tool which allows you to run “What If” Scenarios based on the current Project Portfolio.

§ Balanced the Portfolio Budget by closing monitoring project spend against budgets.

§ Utilized a high level estimation process that brought initial project estimates to within 12% of actual cost when budgeting from high level requirements during the annual budgeting process.  This estimation method was use case estimation.

 

 

 

CROSSMARK, Plano, Texas 2013 to 2014

Director, (Enterprise Project Management EPM)

CROSSMARK is a leading sales and marketing services company that provides growth solutions for consumer-branded suppliers and retailers. As a Director I have oversight and direction of critical enterprise endeavors. A consultant/leader role in the creation of best practices and governance for a newly formed Enterprise Project Management Office with the goal of increasing program success and direct increase in EBITDA.

Key Projects:

§ Increase Client Profitability by instituting cost saving measures across accounts.

§ Working Capital initiative with the goal of reducing Days Sales Outstanding

§ Billing Initiative program included the design and implementation of a web portal based billing system with integration of all back-end accounting and work management solutions.

§ Mergers and Acquisitions. Managed the integration and optimization of newly acquired companies with a focus on enterprise systems integration and optimizing human and technical resources to reduce cost and increase profitability.

Availity L.L.C, Dallas, Texas, Indianapolis, Indiana and Jacksonville, Florida2007 to 2013

PMO Manager/Director (PMO)

Directed the creation of the Project Management Office. Initiated an Agile based process for program/project management and managed the institutionalization of this methodology change. Promoted continuous growth and skills development of program/project team, specifically project management skills, business analysis and scope/risk management. The PMO spans multiple locations with offices in Dallas, Jacksonville, and Indianapolis.

Key Projects:

§ Initiated the use of Agile Project Management and achieved a 40% increase in speed for project delivery, while increasing the quality of the end product. Agile also produced a 50% increase in stakeholder satisfaction.

§ Re-engineered project processes and developed new project management tools to align and support the change to an Agile methodology.

As a Program Manager specific projects included:

§ Managed a new portal experience project utilizing the Liferay Portal CMS system. This new experience will eventually be the foundation for all portal changes on the Availity system as objects migrate to the new platform.

§ Spearheaded development and implementation of infrastructure migration to new infrastructure platform saving the company over $500K per month.

§ Established a new risk identification process and risk management policy.

§ Directed a team of technical professionals in the creation and deployment of a new infrastructure concept and claims processing engine, thereby tripling our processing capacity which supports the company’s strategic growth goals.

§ Specialized in the management of large health care payer strategic objectives and project portfolios.

Blue Cross Blue Shield of Florida, Jacksonville, Florida2004 – 2007

Technical Project Manager/Developer II

Responsible for oversight of full application development life cycle. Build and manage teams of as many as 20 IT professionals. Select new vendors, negotiate contracts and manage vendors. Cultivate strong relationships, both internally and externally with all strategic partners. Determine project scope, create schedules, and track progress to ensure timely completion. Research, evaluate and implement emerging technologies. Create service level agreements and product maintenance plans.

Key Projects:

§ Spearheaded development and implementation of innovative new quality measurement program that led to a 20% increase in customer satisfaction.

§ Established methodology for selecting vendors that demonstrated a strong potential for meeting all business objectives.

§ Steered development of initial project budgets and obtained executive approval and funding.

§ Successfully coordinated enterprise-wide delivery of Aspect’s Workforce Management suite ahead of schedule and under budget, leading to a cost savings of $1M within the first year of production.

§ Directed deployment of $8M quality assurance product across 4 cities one month ahead of schedule and with zero price over runs; product was instrumental in a 20% increase in customer satisfaction ratings. This project was dependent on the IBM Websphere content management system.

etalk Corporation, Dallas, Texas2001 – 2004

Project Manager / Technical Consultant

Developed and conducted comprehensive technical projects/programs. Traveled globally to coordinate highly complex product installations. Delivered presentations to a broad range of international audiences, conveying complex technical information. Provided professional consulting to customers in the evaluation of quality programs, providing suggestions for enhancement and optimal utilization of company’s products. Interacted extensively with all levels of client business infrastructure, from contact center agents to C-level executives.

Key Achievements:

§ Played key role in boosting training department revenue by 15% by recommending that key customers attend a custom designed product troubleshooting seminar.

§ Steered design and development of 21-day Web-based technical certification program for field service engineers and business partners, leading to customer savings in travel costs.

§ Consistently maintained a 99% customer satisfaction rating and won back several dissatisfied customers.

FMGlobal Insurance Co., Dallas, Texas1991 – 2001

Technology/Project Manager

Managed full life cycle of large and small-scale projects involving the deployment of a wide range of hardware and software. Negotiated and managed warranties and service plans with original manufacturers of laptops distributed domestically and internationally. Coordinated maintenance and troubleshooting of local network infrastructure. Monitored and analyzed support calls to determine areas for improving service. Facilitated several large-scale physical relocations of people and technology.